We offer free UK wide delivery on all our stores.
Shipping times will vary, but should be no more than 3 days. You will be updated via email with details of estimated arrival time as soon as your order is processed.
As per the Consumer Contract Regulations June 2014, you can return goods and receive a full refund under the following conditions:
You have had the goods delivered within seven working days of delivery from Future Garden Ltd, this starts from the day after the goods have been signed for.
The items are unopened and in the original condition as when they were delivered to you.
The items have developed a fault during standard use.
The items are within the manufacturer's warranty period.
CANCELLATION & REFUND
All orders are carefully checked prior to dispatch. However, unfortunately items can sometimes get lost or damaged in transit due to factors beyond our control. If an item arrives damaged in any way please contact us within 16 days of receipt. Refunds are given at the discretion of Slims Place management. You can contact us via email, phone or mail using the details on the contact page.
If you are unhappy with your purchase for any reason, we offer a full refund within 30 days. Your items must be returned in re sale able condition in the original packaging with a copy of the invoice.
Please ensure that any parcels delivered are intact and free from damage and unopened, if they appear to show any damage please make a note when signing for the goods, alternatively you can refuse delivery of these items, however only full refusal if multiple parcels will be accepted, in the unlikely event this occurs please contact us asap on (0)1923 517800 or by email [email protected]
Please check all items once unboxed to ensure that they are not damaged and are fully functioning, if this is not the case please ensure you notify us as soon as you can, or within the given returns policy time frame, on (0)1923 517800 or by email [email protected] we will then arrange suitable collection and replacements where necessary.
If any items appear not to be functioning as expected, do not attempt to fix or tamper with any products, this could affect your statutory rights, please notify us on (0)1923 517800 or by email [email protected] and we will arrange a suitable replacement.
If you notice any irregularities with your order, please notify us as soon as possible or within 7 working days, on (0)1923 517800 or by email [email protected] we will endeavour to correct and refund where possible.
You can return any unwanted items, you can return the item(s) to us unopened and intact in a re-sellable condition within 14 working days after the day of receiving the goods, we are unable to accept any goods back that have been opened or the seal(s) have been broken or have been damaged, unless reported as damaged in transit, you can contact us on (0)1923 517800 or by email [email protected]